Our Consumer Principles

1: Consumers can be confident that they are dealing with a firm where the fair treatment of customers is central to the corporate culture;

2: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale;

3: Where consumers receive advice, the advice is suitable and takes account of their circumstances;

4: Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect;

5: consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

We will always put our customers first and ensure our products are right for you.

For more information on how we can help, use the details on our contact page to get in touch directly or fill in the more detailed form on our enquiry page.